E-commerce Relationship Assistant
Bernoulli Educação
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • Brazil
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About the role
- Initiate and manage return requests
- Support the pedagogical support team with creation, dispatch, tracking and delivery of requests for analysis
- Handle operational routines including receipt, verification, approval, dispatch and tracking of orders
- Provide support via phone, email and digital platform to internal customers
- Monitor updates to contracts, terms and supply requests
- Create and update client-specific control spreadsheets
- Assist analysts with the registration of new products
- Monitor orders placed on the e-commerce platform and contact buyers directly
Requirements
- Basic knowledge of Microsoft Office
- Experience with TOTVS RM is desirable
- High school diploma
- Experience in customer service roles
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Meal and food allowance on a single card
- Breakfast or afternoon snack available at physical locations
- Transportation voucher
- TotalPass and Wellhub (access to gyms and wellness services)
- Birthday day off
- Corporate University (training and development programs)
- Pregnancy support program
- Program offering psychological, legal, financial and social counseling
- Wedding gift
- Duo Gourmet
- Bernoulli Benefits Club: access to a network of partners offering discounts on undergraduate and postgraduate courses, energy bills, language courses and more for you and your family
- Mothers on hybrid schedules have 100% remote work from the 6th month of pregnancy until the child is 1 year old
- Fathers on hybrid schedules have 100% remote work from the birth until the child is 6 months old
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeTOTVS RM
Soft skills
customer servicecommunication
Certifications
high school diploma