Bernalillo County

Support Engineer

• Performs analysis, design, development, maintenance, and administration of computer hardware and software systems to meet business needs
• Carries out functions such as monitoring and administering servers and related platforms; maintaining, configuring, and monitoring network and/or telecommunications infrastructure and related components; and/or maintaining and configuring Human Capital Management (HCM) systems
• Supports payroll accuracy and compliance through the administration and analysis of time-tracking processes
• Acts as a liaison and consults with departmental customers and stakeholders to identify and analyze business functions that can be improved
• Translates business requirements into system deployments
• Performs professional-level systems maintenance, customer support duties, and programs with object-oriented languages
• Serves as a project manager over routine systems-related projects
• Prepares technical documentation, procedural plans, reports, correspondence, and other documents
• Serves as the main client interface on assigned technology projects

Senior Business Support Analyst

• Coordinates with systems, network, and database administrators to implement application or system design specifications and ensure integration across multiple platforms and technologies; maintains effective communication with users regarding vendor activities, issues, timelines, and project status.
• Analyzes and evaluates computer network design, operating systems, and business requirements; consults with departmental personnel to identify opportunities for strategic network enhancements; designs system architecture, network infrastructure, and configuration solutions that align with organizational needs; develops and executes improvement plans.
• Serves as administrator for large and highly complex databases; researches and defines database environment requirements and specifications; determines integration needs to ensure interoperability across multiple platforms and technologies.
• Oversees the integrity and security of County networks and all related components, including hardware, software, and user access; monitors network activity for malicious behavior; filters threats; retrieves data for investigations; defines and maintains network and data security standards; performs computer forensics as authorized; researches emerging threats and implements new security products and procedures.
• Provides recommendations for hardware and software enhancements to support business goals; recommends and/or implements operating system modifications to optimize performance and resolve resource issues; develops and executes improvement plans.
• Serves as a technical expert within the assigned area; provides guidance and direction to professional staff; resolves complex technical issues; participates in strategic planning for system and application development or modification.
• Leads the work of subordinate IT staff within an assigned unit; directs the efforts of peers and team members on assigned projects to ensure successful execution.
• Prepares reports, correspondence, and technical documentation; participates in committees and task forces; attends meetings, conferences, and training sessions.
• Handles sensitive and/or confidential records, documents, and information with discretion and in accordance with confidentiality policies and standards.
• Performs other related duties as assigned. Position responsibilities may vary depending on the specific allocation and focus of the role.

Senior Business Support Analyst

Lead Business Support Analyst, Workday HCM