Build smarter workflows.
Drive meaningful change.
Shape the future of insurance operations.
Analyze, design, and optimize end‑to‑end workflows that power our core operations.
Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage.
Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality.
Apply continuous improvement methodologies to deliver tangible, measurable outcomes.
Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators.
Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities.
Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions.
Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service.
Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy.
Develop rollout plans, training materials, and communications to support adoption.
Monitor post‑implementation performance and refine solutions as needed.

Requirements

Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field.
3 plus years of experience in process improvement, business analysis, or operations in P&C insurance is required
Proven experience with process mapping tools (e.g., Visio, Miro).
Strong analytical and problem‑solving skills, including working with operational data.
Exceptional communication skills and ability to collaborate at all levels.
Experience with core insurance platforms—policy, claims, billing.
Familiarity with RPA, workflow automation, or AI/ML applications in insurance.
Exposure to regulatory and compliance requirements in P&C insurance.
Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus).
Experience supporting Agile teams (Scrum, Kanban)
Applicants must be authorized to work in the U.S. without current or future sponsorship needs

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementbusiness analysisoperationsprocess mappingdata analysisworkflow automationRPAAI/MLLeanSix Sigma

Soft Skills

analytical skillsproblem-solving skillscommunication skillscollaboration skills

Certifications

Lean certificationSix Sigma certification