IT Helpdesk Intern
Berkshire Hathaway GUARD Insurance Companies
internship
Posted on:
Location Type: Office
Location: Wilkes Barre • Pennsylvania • United States
Visit company websiteExplore more
Job Level
About the role
- Setup/image employee desktop and laptops as part of upgrade migration strategy
- Install Software/Hardware for Telephony platform migration
- Responding to individual Help Desk requests for IT support issues
- Using IT Help Desk Ticket system to document, prioritize, and track requests
- Coordinate setup of new employee resources
- Diagnosing hardware and software related problems
- Documenting systems, processes and/or procedures
- Installing/configuring new computers/telephones
- Installing software, patches and rollups to end-user workstations
- Install software on desktops and laptops as required to support business needs
- Troubleshooting printers/scanners/copiers
- Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)
Requirements
- Must be currently pursuing a degree in IT or any other computer related major
- Experience with Microsoft Desktop Operating System & Productivity Suites
- Laptop/Desktop Configuration
- Troubleshooting/Diagnostics of Hardware & Software
- New User Setup
- Software Installation
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software installationhardware troubleshootingdesktop configurationlaptop configurationdiagnosticsIT supporttelephony platform migrationdocumenting systemspatch managementinventory management
Soft Skills
communicationorganizationproblem-solvingprioritizationcustomer service