Berkshire Hathaway GUARD Insurance Companies

Director of Claims – Complex Liability

Berkshire Hathaway GUARD Insurance Companies

full-time

Posted on:

Location Type: Hybrid

Location: Wilkes Barre • Arizona • Pennsylvania • United States

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Job Level

Lead

About the role

  • The Director of Claims – Complex Liability Division is responsible for providing strategic, operational, and technical leadership over the Complex Liability claims function, with a strong emphasis on New York and California claim handling.
  • This role will lead the development and execution of the complex liability claims operation, ensuring timely, fair, and consistent claim outcomes while maintaining strong service levels and financial discipline.
  • Lead the Complex and Commercial Liability claims operation, overseeing high‑exposure and litigated claims.
  • Build and manage jurisdiction‑specific claims teams, with a strong focus on New York and California.
  • Set and enforce consistent claim handling standards, service levels, and technical excellence.
  • Develop and lead claims managers and teams, driving accountability and performance.
  • Oversee severity management, reserving discipline, and effective claim resolution.
  • Partner with Underwriting, Actuarial, and Legal to align claim strategy with portfolio objectives.
  • Drive analytics, continuous improvement, operational efficiency, and regulatory compliance.
  • Provide executive leadership with reporting, insights, and recommendations on claim trends.

Requirements

  • 5–10+ years of experience handling complex, litigated liability claims with significant exposure.
  • Proven leadership experience managing claims teams, including adjusters and management‑level staff.
  • Strong technical expertise in liability evaluation, coverage analysis, litigation management, and claim strategy.
  • Experience supporting serious or high‑severity loss programs with disciplined reserving and resolution.
  • Ability to maintain service standards while managing time‑sensitive, high‑exposure claims.
  • Strong executive communication skills, sound judgment, and a high level of accountability.
  • Prior responsibility for large loss, catastrophic, or complex claim portfolios in New York and California (preferred).
  • Juris Doctor (JD) strongly preferred (preferred).
Benefits
  • Competitive compensation
  • Healthcare benefits package that begins on first day of employment
  • 401K retirement plan with company match
  • Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
  • Up to 6 weeks of parental and bonding leave
  • Hybrid work schedule (3 days in the office, 2 days from home)
  • Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
  • Tuition reimbursement after 6 months of employment
  • Numerous opportunities for continued training and career advancement
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
liability evaluationcoverage analysislitigation managementclaim strategyseverity managementreserving disciplineclaim resolutionanalyticsoperational efficiencyregulatory compliance
Soft Skills
leadershipaccountabilityexecutive communicationsound judgmentteam managementperformance managementstrategic thinkingproblem-solvingtime managementservice orientation
Certifications
Juris Doctor (JD)