Understand business and technical processes and problems by working with stakeholders and subject matter experts.
Gain and maintain relationships with our corporate staff, and strong knowledge of key corporate functions.
Maintain, troubleshoot, and remediate applications and related issues.
Provide Tier 3 support for enterprise systems.
Evaluate and propose potential technical solutions and options to solve problems or improve functions.
Plan and execute application installations, upgrades, adjustments.
Create and maintain knowledgebase of existing software and data environments, and standard operating procedures.
Research and development of patterns and best practices Technical writing and technical documentation.
General system maintenance and downtime for relevant data systems.
Meet regularly with business users and stakeholders; understand their business processes and technical needs.
Evaluate existing systems, tools, and possible new vendor applications or features solve business problems.
Ensure application and data security.
Participate in IT change management processes, especially relating to the roll-out of new applications or modules.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, Engineering, Accounting, or Finance or relevant experience.
2+ years of experience in applications analysis, system integration, or software support.
Prior experience working in a legal or professional services environment (preferred).
Demonstrated domain expertise in supporting large software systems and the needs of a large customer base.
Strong Experience with IT services and general Windows stack environment (Active Directory, etc), Microsoft Entra ID.
Experience with administration of SaaS (Cloud based) solutions.
Experience with IT customer support, and ticketing systems, such as ServiceNow.
Experience with Workday (HCM and FIN), particularly Workday Security models (preferred).
Experience with Intapp products, such as Intapp Time/ Intapp Conflicts/ Intapp Walls (preferred).
Experience with document management systems (e.g., iManage or NetDocuments) (preferred).
Strong organizational skills.
Excellent communication skills, with the ability to explain complex technical problems to non-technical audiences.
Ability to adjust to rapidly changing priorities.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

applications analysissystem integrationsoftware supporttechnical writingtechnical documentationapplication installationsapplication upgradesdata securitySaaS administrationIT change management

Soft Skills

organizational skillscommunication skillsrelationship buildingproblem-solvingadaptability

Certifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in EngineeringBachelor’s Degree in AccountingBachelor’s Degree in Finance