Associate Director, Digital Quality Management Systems – Change Management, Digital Adoption
BeOne Medicines
full-time
Posted on:
Location Type: Remote
Location: Switzerland
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Job Level
Tech Stack
About the role
- Develop and implement effective communication strategies to inform and engage users before, during, and after the adoption of new digital quality tools and processes
- Collaborate with key stakeholders to understand their needs, expectations, and concerns regarding digital adoption and changes
- Build and maintain strong relationships with various departments to facilitate open communication and support for initiatives
- Create informative materials such as newsletters, presentations, and other communication assets
- Design and deliver comprehensive training programs tailored to different user groups based on their roles and levels of digital proficiency
- Prepare user guides, FAQs, and other relevant documentation to support ongoing learning and development
- Monitor the progress of digital tool adoption and identify potential barriers to usage
- Conduct surveys and feedback sessions to assess user satisfaction and engagement
- Identify and mitigate risks associated with the change process
- Develop risk assessment plans and implement risk mitigation strategies
- Create dashboards, KPIs, and metrics to evaluate adoption effectiveness and overall success of digital initiatives
- Provide regular reports to management highlighting progress, challenges, and recommendations for improvement
- Maintain thorough documentation of change management processes, methodologies, and lessons learned to ensure consistency and efficiency in future initiatives
- Gather and analyze feedback from users to identify opportunities for continuous improvement in systems training and adoption strategies
- Stay current with industry best practices and emerging trends in digital adoption and change management
- Support the optimization of digital adoption tools like WalkMe, ensuring they are effectively utilized to enhance user experience
- Serve as the Business Process Owner for AI capabilities within Global Quality, driving cross-functional alignment on requirements, governance, and standards for AI-enabled workflows
- Define, maintain, and continuously improve AI-enabled business processes, including governance models, RACI, decision workflows, and process controls related to AI use in Quality Systems
- Lead the evaluation, prioritization, and intake of AI opportunities within Global Quality, maintaining an AI capability roadmap that supports efficiency, automation, and predictive insights
- Represent Global Quality in cross-functional AI governance bodies, ensuring Quality requirements are embedded in enterprise AI frameworks and decision-making
Requirements
- Bachelor’s degree and 8+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment required
- Or Master’s degree and 6+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment preferred
- Strong PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Teams)
- Proficient in digital adoption tools (e.g., WalkMe) for creating guided workflows and just-in-time training
- Expertise in digital quality systems (e.g. Veeva Quality Vault, Valgenesis Validation Lifecycle Suite, Compliance Wire, etc.)
- Proficient in collaborative work management tools such as Smartsheet, JIRA, ServiceNow, etc.
- Familiarity with Artificial Intelligence (AI) tools
- Experience leveraging AI for process optimization and predictive insights
- 7+ years of related experience in Quality Systems, Change Management and Digital Adoption
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital adoptionchange managementrisk assessmentprocess optimizationAI-enabled business processesdigital quality systemstraining program developmentuser documentationdata analysisKPI development
Soft Skills
communication strategiesstakeholder collaborationrelationship buildinguser engagementproblem-solvingfeedback analysiscontinuous improvementreportingcross-functional alignmentrisk mitigation