Develop and implement effective communication strategies to inform and engage users before, during, and after the adoption of new digital quality tools and processes.
Collaborate with key stakeholders to understand their needs, expectations, and concerns regarding digital adoption and changes.
Build and maintain strong relationships with various departments to facilitate open communication and support for initiatives.
Create informative materials such as newsletters, presentations, and other communication assets.
Design and deliver comprehensive training programs tailored to different user groups based on their roles and levels of digital proficiency.
Prepare user guides, FAQs, and other relevant documentation to support ongoing learning and development.
Monitor the progress of digital tool adoption and identify potential barriers to usage.
Conduct surveys and feedback sessions to assess user satisfaction and engagement.
Identify and mitigate risks associated with the change process.
Develop risk assessment plans and implement risk mitigation strategies.
Create dashboards, KPIs, and metrics to evaluate adoption effectiveness and overall success of digital initiatives.
Provide regular reports to management highlighting progress, challenges, and recommendations for improvement.
Maintain thorough documentation of change management processes, methodologies, and lessons learned to ensure consistency and efficiency in future initiatives.
Gather and analyze feedback from users to identify opportunities for continuous improvement in systems training and adoption strategies.
Stay current with industry best practices and emerging trends in digital adoption and change management.
Support the optimization of digital adoption tools like WalkMe, ensuring they are effectively utilized to enhance user experience.
Create engaging content for digital adoption tools, including step-by-step guides, in-app tutorials, and interactive training modules.
Serve as the Business Process Owner for AI capabilities within Global Quality, driving cross‑functional alignment on requirements, governance, and standards for AI‑enabled workflows.
Define, maintain, and continuously improve AI‑enabled business processes, including governance models, RACI, decision workflows, and process controls related to AI use in Quality Systems.
Lead the evaluation, prioritization, and intake of AI opportunities within Global Quality, maintaining an AI capability roadmap that supports efficiency, automation, and predictive insights.
Represent Global Quality in cross‑functional AI governance bodies, ensuring Quality requirements are embedded in enterprise AI frameworks and decision‑making.

Requirements

Bachelor’s degree and 8+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment required
Master’s degree and 6+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment preferred
Strong PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Teams).
Proficient in digital adoption tools (e.g., WalkMe) for creating guided workflows and just-in-time training.
Expertise in digital quality systems (e.g. Veeva Quality Vault, Valgenesis Validation Lifecycle Suite, Compliance Wire, etc..)
Proficient in collaborative work management tools such as Smartsheet, JIRA, ServiceNow, etc.…
Familiarity with Artificial Intelligence (AI) tools.
Experience leveraging AI for process optimization and predictive insights.
Workflow automation and configuration skills.
7+ years of related experience in Quality Systems, Change Management and Digital Adoption

Benefits

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital adoption toolsdigital quality systemsworkflow automationprocess optimizationrisk assessmentchange managementtraining program designuser documentationdata analysisKPI development

Soft Skills

communication strategiesstakeholder collaborationrelationship buildinguser engagementproblem-solvingfeedback analysiscontinuous improvementrisk mitigationreportingcross-functional alignment