BenQ North America

Field Engineer

• Develop a deep understanding of BenQs B2B product lines
• Effectively demonstrate product features and benefits to customers, in person and remotely
• Provide expert product training to our channel partners
• Pre-sales support
• Conduct technical demonstrations, proofs of concept, and competitive comparisons
• Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation
• Collaborate with PM and HQ to provide accurate technical data sheets and certifications
• Implementation & Integration
• Perform site surveys, network configuration, and AV/IT integration setup (walkthrough)
• Support installations and coordinate with system integrators or distributors on deployment readiness
• Troubleshoot firmware, connectivity, display calibration, or integration issues
• Maintain demo equipment, firmware updates, and field test records
• Post-Sales Technical Support
• Serve as Level 2 escalation contact for service and RMA issues
• Provide root cause analysis and feedback to PM/HQ for product improvement
• Create technical FAQ, setup guides, and internal training content for resellers
• Cross-Functional Collaboration
• Partner with the PM on field data collection and testing of new product features
• Work with CSS and MarCom to provide technical accuracy in customer-facing materials
• Train sales and channel partners on new hardware/software functions
• Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams
• Write, produce, and edit product training documents and videos
• Respond quickly to customer questions during the sales process
• Maintain daily records of activity and metrics
• Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams, as well as resellers and end-user tech teams
• Understand how BenQ products and features compare to the competition
• Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed
• Manage travel costs and expenses effectively.

Field Application Engineer