Field Application Engineer

BenQ North America

Field Application Engineer providing support and training for BenQ's B2B product lines. Engaging in pre-sales and post-sales activities to ensure customer satisfaction and product alignment.

Posted 7/3/2026full-timePlano • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $NaN per yearWebsite

Tech Stack

Tools & technologies

AndroidTCP/IP

About the role

Key responsibilities & impact

Develop a deep understanding of BenQs B2B product lines
Effectively demonstrate product features and benefits to customers, in person and remotely
Provide expert product training to our channel partners
Pre-sales support
Conduct technical demonstrations, proofs of concept, and competitive comparisons
Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation
Collaborate with PM and HQ to provide accurate technical data sheets and certifications
Implementation & Integration
Perform site surveys, network configuration, and AV/IT integration setup (walkthrough)
Support installations and coordinate with system integrators or distributors on deployment readiness
Troubleshoot firmware, connectivity, display calibration, or integration issues
Maintain demo equipment, firmware updates, and field test records
Post-Sales Technical Support
Serve as Level 2 escalation contact for service and RMA issues
Provide root cause analysis and feedback to PM/HQ for product improvement
Create technical FAQ, setup guides, and internal training content for resellers
Cross-Functional Collaboration
Partner with the PM on field data collection and testing of new product features
Work with CSS and MarCom to provide technical accuracy in customer-facing materials
Train sales and channel partners on new hardware/software functions
Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams
Write, produce, and edit product training documents and videos
Respond quickly to customer questions during the sales process
Maintain daily records of activity and metrics
Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams, as well as resellers and end-user tech teams
Understand how BenQ products and features compare to the competition
Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed
Manage travel costs and expenses effectively.

Requirements

What you’ll need

5+ years of field site Audio, Video, or Education applications experience
Knowledge of interactive flat panels, projectors, and digital signage preferred
IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, videocasting, Chromebook, Android
Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions, and Themes)
Experience with OBS, Davinci Resolve, or other video recording and editing products
Strong demonstration, presentation, oral, and written communication skills
Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills is a must
Excellent time management and organizational skills; strong attention to detail
Entrepreneurial spirit, self-developed, and out-of-the-box thinker
Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
A self-motivated, results-oriented individual who can develop and execute plans to achieve stated goals.

Benefits

Comp & perks

Competitive base salary plus bonus
Percentage of travel 50%; local and regional travel, as needed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical DemonstrationsProduct Compatibility ValidationFirmware TroubleshootingAV/IT Integration SetupRoot Cause Analysis

Soft Skills

Strong Communication SkillsProblem-SolvingTime ManagementOrganizational SkillsTeam Collaboration