BenQ DACH

Support Engineer

• Support Beneq’s Semiconductor ALD products throughout their lifecycle - from field issue resolution to continuous product improvement and future product development support
• Act as a technical expert supporting customers, field service engineers, and internal teams
• Diagnose and resolve complex equipment and process-related issues remotely and on-site
• Lead and support root cause analysis and product reliability improvement activities
• Collect and analyze customer and field feedback to identify improvement opportunities
• Collaborate with R&D and Product Management to enhance product performance and serviceability
• Participate in failure analysis, FMEA, and corrective action activities
• Support new product introduction (NPI) and service readiness
• Create and maintain technical documentation, troubleshooting guides, and training materials
• Deliver technical support and training for internal teams and customers
• Support technical discussions, demonstrations, and customer interactions when needed

Total Product Support Engineer