Support Technician, Mid-level
Benner
full-time
Posted on:
Location Type: Hybrid
Location: Blumenau • Brazil
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Tech Stack
About the role
- Assist customers by phone, email, and via SisconWeb and other support management tools to resolve questions about using the system
- Reproduce system incidents before forwarding them to the correction team
- Identify and resolve issues, documenting them clearly
- Ensure clients' prioritization requests are addressed
- Communicate delivery timelines for requests/fixes (provide frequent feedback to the client)
- Track support requests from opening to closure (including client sign-off)
- Ensure compliance with the Service Level Agreement (SLA)
- Route implementation and improvement requests after triaging the demand
- Deploy and configure the Benner environment for clients
- Record support hours
- Recommend improvements to the support process
Requirements
- Experience in system support (preferred)
- Knowledge of SQL
- Knowledge of cloud technologies
- Strong verbal and written communication skills (proficient in Portuguese)
- Ability to work effectively in a team
- Dynamism, effectiveness, and motivation
Benefits
- Transportation allowance
- Life insurance
- Health insurance
- Dental plan
- Referral bonus
- Day off
- Corporate university: Alura
- Certification incentives
- Education assistance
- Wedding assistance
- Hybrid work arrangement (2 days in the office and 3 days remote)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLcloud technologies
Soft Skills
verbal communicationwritten communicationteamworkdynamismeffectivenessmotivation