Benner

Junior Support Technician – ERP Customer Support

Benner

full-time

Posted on:

Location Type: Hybrid

Location: Blumenau • Brazil

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Job Level

Junior

Tech Stack

SQL

About the role

  • Respond to customers via phone, email, the SisconWeb tool and other support/ticketing tools to clarify questions about using the system
  • Reproduce system incidents before escalating them to the correction/development team
  • Identify and resolve issues, documenting them clearly
  • Ensure customers' prioritization requests are handled
  • Provide estimated delivery times for support/corrections (frequent feedback to the customer)
  • Track support requests from opening through to closure (customer sign-off)
  • Ensure compliance with the Service Level Agreement (SLA)
  • Route requests for implementation and improvements after triaging the demand
  • Deploy and configure the Benner environment at client sites
  • Log support hours
  • Propose improvements to the support process, especially for tax and fiscal processes

Requirements

  • Experience in system support is a plus
  • Knowledge of SQL
  • Knowledge of Cloud technologies
  • Good verbal and written communication (proficient in Portuguese)
  • Ability to work well in a team
Benefits
  • Meal and food allowance
  • Health and dental insurance
  • Transportation voucher
  • Daily breakfast
  • Free parking
  • Life insurance
  • Day off on your birthday
  • Corporate university
  • Certification incentives (additional bonus)
  • Allowances: education, wedding, childcare, maternity/paternity
  • TotalPass
  • Maternity/paternity benefit: hospital discharge kit for the baby
  • Fresh fruit three times a week
  • On-site convenience store (Mercadinho da Confiança)
  • Hybrid work model
  • Partnership with Prisma Psicologia: exclusive rates for psychotherapy sessions for employees and dependents
  • Profit-sharing bonus (PPR)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLCloud technologies
Soft Skills
verbal communicationwritten communicationteamwork