Manager, End User Product Experience
Benjamin Moore
full-time
Posted on:
Location Type: Hybrid
Location: Montvale • New Jersey • United States
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Salary
💰 $75,000 - $96,000 per year
About the role
- Collaborate with Product Managers and R&D to develop a robust formula evaluation process with defined product testing protocols
- Serve as the key contact for recruiting and communicating with professional end-users during the product testing process
- Collaborate with Sales and other agencies to identify target customers based on pre-defined criteria established by Product Management and Customer Segments
- Engage professional end-users to explain testing objectives, timing, location etc. and confirm participation
- Lead end-to-end execution of product testing events including planning, logistics and on-site management
- Collaborate with Product Managers, R&D, and Market Research to develop testing questionnaire
- Send reminders leading up to the test date, and help facilitate the day of testing
- Manage testing calendar to ensure efficiencies
- Ensure participant payment, and testing data is captured
- Manage and develop the Field Sales Engagement strategy
- Continually assess the overall business landscape and gather customer insights to effectively engage the organization on critical business trends
Requirements
- 10+ years progressive marketing/sales experience in the coatings industry
- Bachelor’s Degree, MBA Preferred
- High level of technical and paint application knowledge
- Commitment to a customer-first approach
- Excellent interpersonal skills for interacting both within the marketing function, within the company, external agencies and our customers
- Thrives in a team-oriented environment, with a collaborative approach
- Time management skills
- Strong communication and presentation skills
- Ability to manage multiple projects and priorities, with outstanding execution skills with a strong attention to detail
- Ability to bring new ideas and approaches while keeping an eye on marketplace trends and product improvement
- Ability to travel to other testing sites around North America. Travel is approximately 30%.
Benefits
- work-life balance
- competitive benefits
- ongoing learning/continuing education
- skill development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product testing protocolsformula evaluation processtesting questionnaire developmentdata capturecustomer insights analysisproject managementlogistics managementpaint application knowledgesales engagement strategymarketplace trends analysis
Soft Skills
interpersonal skillsteam-orientedcollaborative approachtime managementcommunication skillspresentation skillsproject prioritizationattention to detailcustomer-first approachidea generation
Certifications
Bachelor's DegreeMBA