Benjamin Franklin Plumbing

Sales

• Conducts a full diagnostic on every call and presents good/better/best options using Straight Forward Pricing.
• Educates clients on system conditions, risks, and solutions in a clear, confidence‑building manner.
• Builds trust through consultative selling — not pressure — ensuring clients feel informed and in control.
• Tests each aspect of the job before leaving a home to make sure everything is working properly.
• Ensures the job was indeed completed correctly and eliminates unnecessary callbacks after the job is finished.
• Explains each service performed to the client each time a maintenance or repair is completed.
• Ensures clients are 100% satisfied with all work.
• Conveys a safety-conscious attitude, both on the job and while driving.
• Maintains cleanliness inside and outside of vehicles at all times.

Service Sales Technician