BenGen

Technical Customer Support

BenGen

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Tech Stack

DNSLinux

About the role

  • Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
  • Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
  • Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
  • Keep an orderly track and update the monitoring system with any new services provided to the clients
  • Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
  • Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
  • Constant focus on learning, developing new skills, and involving more complex tickets, as well as asking for training from the upper support team.

Requirements

  • Be great communicators and have proactive customer skills
  • Have great speaking and writing English skills
  • Love the flexibility of working in multiple shifts, including remote evening shifts;
  • Nice to have a great interest and some knowledge of Networking and Linux (tech graduate and CCNA or equivalent, or Linux course would be a considerable plus);
  • Enjoy being a part of a great team and culture
Benefits
  • A well-deserved salary and training covered.
  • “Employee of the month” performance bonus
  • Holiday bonuses twice a year to keep you happy
  • The referral bonus for getting your friends to work with us
  • “As long as the job gets done” type of flexible hours
  • Career improvement training and workshops to assist you in your development plan
  • Medical coverage to keep you healthy
  • Bookster Subscription
  • “Winter Warm-Up” & “Summer Bash” – the best company parties you’ve ever seen
  • “Birthday Presents”
  • “Emia Fun” will bring teams together & build memories to remember, where colleagues become friends
  • Fresh fruits every Monday for that vitamin burst
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingDNSrDNSticket managementautomationnetworkingLinux
Soft Skills
communicationcustomer serviceproactiveteamworkflexibility
Certifications
CCNA