BenGen

Compliance

• Conducting KYC (Know Your Customer) checks to mitigate risk by verifying customer identities.
• Review new customer accounts and verify their identities.
• Assess risks associated with customers or products.
• Assist in preventing money laundering, terrorist financing and other illicit financial activities.
• Evaluate system workflows, documentation, and reports for compliance.
• Managing, monitoring and uploading documents to the database.
• Ensure entities managed are active and in good standing.
• Partner with IT teams to create and sustain compliance measures.
• Collaborate with business teams to implement compliance monitoring procedures.

Junior Compliance Officer

IT Support

• Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
• Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
• Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
• Keep an orderly track and update the monitoring system with any new services provided to the clients
• Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
• Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
• Constant focus on learning, developing new skills, and involving more complex tickets, as well as asking for training from the upper support team.

Junior Compliance Officer

Technical Customer Support