Benepass

Customer Experience Associate

Benepass

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 per year

About the role

  • Address and resolve customer support issues through various channels, including phone, email, and live chat
  • Learn and manage Benepass's internal systems and processes to resolve user issues
  • Act as the voice of our customer, providing feedback on common issues and trends.
  • Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions

Requirements

  • 1-3 years in customer-facing role
  • Excellent written and verbal communication
  • Proficiency with G suite and Slack
  • Strong organizational skills and ability to follow-up on and track multiple issues/projects
  • Comfortable reviewing and analyzing basic data
  • Self-starter. You don't wait for others to ask for help, you seek out challenges and ways to help
Benefits
  • 95% coverage of medical, dental, and vision
  • $250 WFH setup (one time)
  • $500/year Learning & Development Benefit
  • $150/month cell phone + internet
  • $100/month Wellness
  • $100/month Co-working and Commuter Benefit
  • Flexible PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicewritten communicationverbal communicationorganizational skillsself-starterproblem-solvingfollow-updata analysis