Senior Call Center Trainer
FIS
Broking Consulting Manager
Benefex
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £65,000 - £85,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a designated four-person team of Consultants (across both health and risk) in achieving best outcomes for customers by overseeing the advice, broking and consultancy given on their personal portfolio of customers as part of overall renewal projects, ensuring these are delivered on time and with accuracy.
- Maintain own portfolio of Health or Risk customers.
- Give advice on, broker and maintain an existing portfolio of Group Health or Group Risk policies and benefits for Benifex customers
- Manage multiple customer projects and work assignments in line with wider Benifex customer projects and keep to any associated deadlines
- Deliver personal new business and new recurring revenue targets through extended services whilst contributing to the overall targets of Corporate Benefits
- Identify and apply customer demands, needs and aspirations against alternative services and products available within Benifex by working with the Customer Success Team, Wellbeing, and other teams
- Work on complex RFPs, procurement and onboarding projects, interpreting gap analysis of benefits, and sympathetically addressing any existing benefit design issues for customers and prospects
- Peer review reports and other advice delivery means, to ensure customers are receiving accurate advice within the regulatory framework and developing the team of Consultants to identify further needs for customers where appropriate, and identify areas to improve their overall consulting, technical and Benifex knowledge
- Assist in managing complex customer requirements and provide support on customer allocations where required
- Manage a team of Consultants to achieve overall growth within our Corporate Benefits department as well as helping them to achieve their personal financial targets and wider team targets
- Assist, train, observe and mentor the team of Consultants to develop their sales techniques to benefit the growth of the Corporate Benefits department
Requirements
- Ability to identify skill shortages and develop staff accordingly.
- Must have strong Healthcare/Risk experience and excellent technical knowledge.
- Must be able to mentor and encourage staff to deliver under a hire pressure environment
- Effective managers lead with confidence, making decisions and encouraging others to follow.
- Good Communication: Clear communication is critical. Managers should express expectations, opinions, and decisions clearly.
- Decision-Making Skills: Logical decision-making benefits both the company and the team.
- CII qualified IF7/GR1 qualified
- Must be based in the UK or Ireland
- We are unable to offer visa sponsorship
