Salary
💰 ₱50,000 - ₱60,000 per month
About the role
- Deliver projects with international customers
- Lead the collaboration with customers, their brokers and benefit providers globally throughout the project, as part of a cross-functional project team
- Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices
- Work with your technical colleagues to design solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology
- Think outside the box to identify possible risks and exceptions in the design, with the aim of producing a robust end-to-end solution
- Deliver with a focus on achieving an excellent user experience for both employees and customer administrators alike
- Develop trusted advisor relationships with customer stakeholders
- Lend your expertise on customer requirements, benefits and Benifex solutions to others within the business
- Support product development initiatives
- Assume the role of the Benifex solution expert in sales meetings
- Share knowledge of the technical set-up of benefits and how to integrate suppliers with both internal and external stakeholders
- Contribute to library of best practices
- Create lean, standardized processes for implementing benefits
- Continuously research and grow your knowledge of the global benefit market
- Be an internal role model for the wider consulting teams, living and breathing the high standards we expect and helping develop others to achieve the same
Requirements
- Strong professional working proficiency in English
- Experience working in a customer-facing requirements-gathering role within a project delivery environment
- Experience in delivering multiple customer projects simultaneously
- Experience with system integration projects (ideally HR or Payroll integrations)
- Evidence of proactively driving improvements
- A completer-finisher, someone who really takes ownership and accountability of their work
- Someone who frequently challenges the ‘status quo’ as well as removing external and internal barriers by identifying effective solutions
- Effective communicator: comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods
- Ability to skilfully navigate difficult conversations with fairness and empathy
- Team player
- Problem solver
- Nice to haves: Experience in Employee Benefits, HRIS, Payroll or HR Tech
- Nice to haves: Experience in global projects