Claims Consultant
Benefact Group
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Manage end-to-end claims processes, including registration, assessment, negotiation, settlement, and payment verification, ensuring compliance with policy conditions, delegated authorities, and corporate guidelines.
- Deliver exceptional customer service as the primary point of contact for claims-related enquiries, building strong relationships with brokers, distribution partners, clients, and internal stakeholders while resolving enquiries and complaints promptly and professionally.
- Ensure claims quality and best practice, regularly reviewing claims accuracy, monitoring estimates against liabilities, and contributing to the continuous improvement of claims systems, procedures, and strategies.
- Support business development and organisational capability, assisting with key schemes and customers, gathering market intelligence, participating in external events, and maintaining strong industry and legislative knowledge.
- Contribute to a collaborative, high-performing workplace, supporting the Team Leader and senior colleagues with projects, coaching internal staff on systems and processes, promoting company values, and actively participating in learning and development initiatives.
Requirements
- At least 2 years’ experience working in claims management
- Strong commercial negotiation, influencing and stakeholder management skills.
- Outstanding interpersonal and communication skills, both written and verbal, across all levels both internally and externally
- Displays sound judgment and the ability to solve problems
- Excellent analytical and abstract reasoning skills, possessing strong numerical reasoning.
Benefits
- Competitive salary
- Flexible, Hybrid working in modern CBD offices
- Generous industry performance bonuses
- Generous annual leave plus birthday, well-being, paid parental, volunteering & more
- Tailored professional development programs
- Recognised as the Best Australian Workplace for Fathers (2025)
- Good Company Award Winner (2025)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementnegotiationsettlementpayment verificationclaims accuracymarket intelligenceanalytical skillsnumerical reasoning
Soft Skills
customer serviceinterpersonal skillscommunication skillsproblem solvinginfluencing skillsstakeholder managementjudgmentcollaboration