Bender Inc.

Field Service Technician

Bender Inc.

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.
  • Immediate reporting of any safety violations or concerns.
  • Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard.
  • Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions.
  • Compile data and prepare professional test report packages for customer record.
  • Provide on call (24/7) technical product field support service.
  • Troubleshoot and perform basic warranty analysis and repair of on-site equipment.
  • Continuously update and improve BENDER and competitor product knowledge.
  • Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts.
  • Report customer feedback for quality, marketing, and new product development.
  • Mentor associated interns as required.
  • Complete reports and metrics as required by management.
  • Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management.
  • Provide input to operations, marketing, and engineering to continually optimize inter-department workflows.
  • Assist in the active promotion of retrofit, accessory, and custom application sales.
  • Other duties as assigned by supervisor.

Requirements

  • 2 year Associates Degree or equivalent (e.g. certified electrician)
  • Minimum 3 years’ experience in Electrical Technology, Biomedical Technology or similar technical field
  • Working knowledge of National Electrical Code (NFPA 70) and safe electrical installation and testing techniques
  • Ability to read/understand schematic drawings, panel schedules, and specifications
  • Strong computer skills and basic knowledge of communications networking
  • Must be highly efficient with Microsoft Office tools (Word, Excel, PowerPoint, & Outlook)
  • Required travel up to 90% of scheduled work time (passport required)
  • Extremely efficient with detail-oriented assignments while multitasking and meeting deadlines
  • Possess confidentiality, integrity and professionalism
  • High energy / motivated personality
  • Willingness to learn new things
  • Ability to work both independently and with a team
Benefits
  • 100% of Medical, Dental, and Vision insurance premiums for eligible employees and their families.
  • Medical Coverage: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA.
  • Dental and Vision Insurance
  • Short-Term and Long-Term Disability
  • Health Care and Dependent Care Spending Account (FSA)
  • Life Insurance (with optional upgrades)
  • 401(k) Plan with 3% Safe Harbor Contribution
  • Employee Assistance Program
  • Generous PTO, Vacation and 12 paid Holidays
  • Paid Maternity/Parental Leave
  • Flexible Work Schedules
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Electrical TechnologyBiomedical TechnologyPower distribution equipment testingWarranty analysisSchematic readingPanel schedulesElectrical installation techniquesTesting techniquesData compilationTechnical report preparation
Soft Skills
Detail-orientedMultitaskingMeeting deadlinesConfidentialityIntegrityProfessionalismHigh energyMotivatedWillingness to learnTeamwork
Certifications
Associates DegreeCertified electrician