Bender Inc.

Field Engineer

• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.
• Immediate reporting of any safety violations or concerns.
• Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard.
• Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions.
• Compile data and prepare professional test report packages for customer record.
• Provide on call (24/7) technical product field support service.
• Troubleshoot and perform basic warranty analysis and repair of on-site equipment.
• Continuously update and improve BENDER and competitor product knowledge.
• Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts.
• Report customer feedback for quality, marketing, and new product development.
• Mentor associated interns as required.
• Complete reports and metrics as required by management.
• Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management.
• Provide input to operations, marketing, and engineering to continually optimize inter-department workflows.
• Assist in the active promotion of retrofit, accessory, and custom application sales.
• Other duties as assigned by supervisor.

Field Service Technician

Application Engineer

• Responsible for the creation of quotes and project proposals for all Bender products.
• Actively assist internal and external stakeholders (Sales members, Reps, Customers, etc.) with product selection, application assistance and troubleshooting.
• Responsible for the completion of the order validation processes for the industries and products assigned.
• Provides technical support (Level 1 & Level 2) for inquiries from internal and external stakeholders (Sales members, Reps, Customers, etc.)
• Ensure customer technical cases and inquiries are resolved with support of internal and external stakeholders, act as the middle-man to support organization to ensure client escalations are addressed in due time.
• Ensure accuracy and compliance of CRM database quality.
• Assist and provide input for the creation of training modules, blogs, webinars, etc.
• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.
• Occasionally attend Trade Shows and Working Group Meetings.
• Support Channel Partner On-Boarding Training Management and Education.
• Customer Visits: Troubleshooting/Testing and/or Education when requested by Regional Sales Managers.
• Back-up for Order Entry, sales customer inquiries and Level 1 technical support when applicable.
• Responsible for reducing the number of obsolete products used by recommending and quoting newer product offerings or the most relevant alternative.
• Suggest modifications for more efficient, streamlined processes and contribute to standard operating procedure creation.
• Creation of project submittals per customer request as needed.
• Complete reports & metrics as required by management.

Field Service Technician

Applications Engineer