Bender Inc.

Field Engineer

• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.
• Immediate reporting of any safety violations or concerns.
• Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard.
• Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions.
• Compile data and prepare professional test report packages for customer record.
• Provide on call (24/7) technical product field support service.
• Troubleshoot and perform basic warranty analysis and repair of on-site equipment.
• Continuously update and improve BENDER and competitor product knowledge.
• Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts.
• Report customer feedback for quality, marketing, and new product development.
• Mentor associated interns as required.
• Complete reports and metrics as required by management.
• Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management.
• Provide input to operations, marketing, and engineering to continually optimize inter-department workflows.
• Assist in the active promotion of retrofit, accessory, and custom application sales.
• Other duties as assigned by supervisor.

Field Service Technician