Field Service Technician

Bender Inc.

Field Service Technician performing testing and support for Bender's electrical safety solutions in healthcare and other industries. Training staff and maintaining high safety standards with on-site engagements.

Posted 5/15/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.
Immediate reporting of any safety violations or concerns.
Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard.
Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions.
Compile data and prepare professional test report packages for customer record.
Provide on call (24/7) technical product field support service.
Troubleshoot and perform basic warranty analysis and repair of on-site equipment.
Continuously update and improve BENDER and competitor product knowledge.
Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts.
Report customer feedback for quality, marketing, and new product development.
Mentor associated interns as required.
Complete reports and metrics as required by management.
Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management.
Provide input to operations, marketing, and engineering to continually optimize inter-department workflows.
Assist in the active promotion of retrofit, accessory, and custom application sales.
Other duties as assigned by supervisor.

Requirements

What you’ll need

2 year Associates Degree or equivalent (e.g. certified electrician)
Minimum 3 years’ experience in Electrical Technology, Biomedical Technology or similar technical field
Working knowledge of National Electrical Code (NFPA 70) and safe electrical installation and testing techniques
Ability to read/understand schematic drawings, panel schedules, and specifications
Strong computer skills and basic knowledge of communications networking
Must be highly efficient with Microsoft Office tools (Word, Excel, PowerPoint, & Outlook)
Required travel up to 90% of scheduled work time (passport required)
Extremely efficient with detail-oriented assignments while multitasking and meeting deadlines
Possess confidentiality, integrity and professionalism
High energy / motivated personality
Willingness to learn new things
Ability to work both independently and with a team

Benefits

Comp & perks

100% coverage of Medical, Dental, and Vision insurance premiums for eligible employees and their families.
Medical Coverage: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA.
Dental and Vision Insurance
Short-Term and Long-Term Disability
Health Care and Dependent Care Spending Account (FSA)
Life Insurance (with optional upgrades)
401(k) Plan with 3% Safe Harbor Contribution
Employee Assistance Program
Generous PTO, Vacation and 12 paid Holidays
Paid Maternity/Parental Leave
Flexible Work Schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical TechnologyBiomedical TechnologyPower distribution equipment testingWarranty analysisSchematic readingPanel schedulesElectrical installation techniquesTesting techniquesData compilationTechnical report preparation

Soft Skills

Detail-orientedMultitaskingMeeting deadlinesConfidentialityIntegrityProfessionalismMotivatedWillingness to learnTeamworkMentoring

Certifications

Associates DegreeCertified electricianNFPA 99 complianceNFPA 70 knowledge