Benco Dental

Customer Support

• Responsible for developing, delivering, and supporting operational training programs that enable frontline associates to perform their roles effectively and consistently.
• This role partners with Operations leadership and cross-functional teams to ensure processes are clearly documented, training is timely and impactful, and learning initiatives support quality customer outcomes.
• Play a key role in driving adoption of process changes, monitoring training effectiveness, and supporting continuous improvement initiatives.
• Develop, implement, and maintain an engaging training curriculum for new and existing frontline associates, including system workflows, customer interaction skills, role-based scenarios, simulations, job aids, assessments, and reinforcement activities to improve associate performance and associate satisfaction.
• Monitor training effectiveness through nesting to production processes, quality reviews, calibration sessions, and feedback loops; identify knowledge gaps and recommend improvements to training content or delivery.
• Partner with Operations leadership and cross-functional stakeholders as a liaison to ensure training aligns with operational goals, supports process changes, and improves frontline user experience.
• Validate that current processes, policies, and training materials are accurately documented, maintained, and accessible to frontline associates.
• Support operational initiatives and special projects by leading or contributing to implementation, rollout, and follow-up activities.
• Actively seek to increase efficiency and effectiveness of work processes and make recommendations for improvements in procedures and systems; Provide operational support during peak volumes or special circumstances to maintain familiarity with frontline workflows, reinforce training relevance and maintain department Service Level Agreements.

Operations Training Support Specialist

Learning and Development

• Create, develop and execute sales training programs.
• Compile/process sales training reporting.
• Respond to questions regarding Benco tools utilized for Sales Reps.
• Responsible for training project management.
• Development of our internal systems to maximize sales efficiency & provide high value insights to selling process.
• Development of our new Reps and responsible to help train all existing Reps.
• Create ad-hoc reporting.
• Responsible for Sales Training communications to Sales Leadership and the salesforce.
• Travel required for execution of sales training programs.

Operations Training Support Specialist

Sales Training Specialist