Benco Dental

Account Executive

• Maintain in-depth knowledge of Benco's Software & IT Solutions portfolio, including product updates and customer impact
• Conduct outbound calls to educate customers and drive sales
• Schedule and deliver software demos highlighting key features and functionality
• Lead consultative meetings to present the value of Managed IT Support services
• Build strong relationships with the Benco sales force to drive lead generation; co-traveling as needed
• Respond promptly to Territory Sales Reps (TRs) and customer inquiries via email
• Actively listen to customer needs to recommend the best-fit solutions
• Coordinate the full sales process for practice management software, from test conversions to implementation
• Oversee the entire onboarding process for new Managed Support customers, ensuring they have a positive experience and the project stays on track
• Represent the team at trade shows and events, as needed
• Support Sales Enablement through meeting participation and facilitating occasional presentations
• Manage a sales pipeline with organized notes, consistent follow up, and excellent customer communication
• Serve as a subject matter expert for internal teams, answering product questions and providing guidance
• Performs other duties as assigned
• Complies with all policies and standards to support the efficient operation of the department and company

Software Sales Consultant

Customer Support

• Responsible for assisting management in the efficient operations of the department
• Accountable for the performance of associates and the development of their services
• Responsible for department goals and assist in their success
• Serves as an effective resource in the timely resolution of customer service issues
• Demonstrates strong knowledge of current phone system and makes recommendations to enhance customer service delivery
• Operates ShoreTel to monitor call quality/associates' work
• Generates reports for counseling and reviews
• Ensures that proper staffing levels for the call center are maintained
• Ensures proper tracking of workday reports for associates
• Monitors associates a minimum of 4-calls per month using monitoring forms
• Provides appropriate and timely feedback via one on one coaching sessions each month
• Efficiently completes monthly statistical reports for customer service manager/management
• Responsible for working with the Training Coordinator on all training programs

Customer Service Supervisor

Sales

• Driving equipment, technical and Benco services sales by partnering with regional teammates to ensure customer satisfaction.
• Soliciting new business through personal efforts and referrals from territory representatives.
• Developing healthy/productive working relationships with customers, vendors and Benco teammates.
• Serving as a consultant in helping dentists grow their practices.
• Leading assigned territory representatives to accomplish mutual sales goals.

Equipment Sales Specialist

• As the Equipment Sales Specialist, you are responsible for driving equipment, technical and Benco services sales by partnering with regional teammates to ensure customer satisfaction.
• Soliciting new business through personal efforts and referrals from territory representatives.
• Enhancing personal skills in product and services focus areas.
• Developing healthy/productive working relationships with customers, vendors and Benco teammates.
• Serving as a consultant in helping dentists grow their practices.
• Leading assigned territory representatives to accomplish mutual sales goals.

• Receiving and responding to external and internal Institutional customer inquiries, issues, and orders; resolving issues/problems
• Reviewing and preparing bids, quotes, and RFPs
• Working with Universities/schools in preparation for kits or upcoming contracts
• Logging into the phone for scheduled hours
• Communicating with customers (external/internal) in a courteous, cordial, business-like and timely manner
• Accurately entering customer's orders via phone/fax/email for merchandise and small equipment
• Researching products directly with vendors or through the Internet
• Efficiently sending information to customers upon request

Software Sales Consultant

Customer Service Supervisor

Equipment Sales Specialist

Equipment Sales Specialist

Customer Service Representative, Institutions