BenchPrep

Implementation Specialist

• Lead and/or support multiple software implementation-related projects that vary in length and complexity
• Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility)
• Document all project artifacts and ensure that they are completed, organized, and stored appropriately
• Plan, identify and evaluate SMEs and vendors as needed
• Efficiently allocate and manage resources across projects to meet timelines and deliverables.
• Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support
• Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed
• Administer, configure and test the platform based on customer solution requirements
• Establish positive and productive relationships with customers and internal stakeholders
• Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat)
• Track SME and vendor budgets throughout a project (if applicable)
• Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content

Implementation Manager – Contract