Technical Support Representative
DFN
Lead, Customer Technical Support
Benchmark
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as primary administrator for Freshdesk support platform
- Design and implement automations to streamline workflows
- Define, track, and report on key performance indicators
- Monitor team performance and provide support to agents
- Stay current with industry trends and emerging technologies
- Collaborate with internal and external teams to align on goals
Requirements
- Proven experience as a Freshdesk administrator
- Strong proficiency in using Freshdesk Analytics
- Ability to create and maintain custom dashboards and reports
- Proven ability to integrate with Freshdesk's platform APIs
- Experience building and managing automated workflows
- Excellent analytical and problem-solving skills
- Solid understanding of technical support operations and best practices
Benefits
- Exceptional professional development opportunities
- Commitment to high-quality resources and customer support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Freshdesk administrationFreshdesk Analyticscustom dashboardsreportsFreshdesk APIsautomated workflowsanalytical skillsproblem-solving skillstechnical support operationsbest practices
