Field Service Support Engineer – 2nd Shift
Intuitive
Technical Support Representative
DFN
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Provide front-line technical and customer support for Douglas Fast Net’s products and services
- Resolve entry-level support issues
- Monitor and respond to customer tickets in a timely manner
- Escalate complex issues according to established procedures
- Communicate with customers to identify and understand their product or service needs
- Identify and suggest products and services to meet those needs
- Manage multiple tasks/priorities simultaneously
- Assist in day-to-day order entry and processing
- Assist Broadband Technicians in turn-up and troubleshooting
- Clean and reset returned equipment for redeployment
Requirements
- High school diploma
- Two years of technical support or equivalent work experience required
- Excellent attendance and punctuality required
- Customer service oriented
- Ability to exercise good judgment, courtesy, patience, and tact in public contact and problem resolution
- Strong interpersonal skills to build rapport with prospective and existing customers
- Strong problem solving, diagnostic, and technical troubleshooting skills
- Ability to master new software and applications specific to the industry and position
- Positive attitude and strong work ethic
- Self-motivated, ability to work independently and in a team
- Ability to communicate effectively, both orally and in writing
- Able to meet physical demands with reasonable accommodations if necessary
Benefits
- 200% 401(k) match capping at 9%
- 100% employer paid medical, dental, and vision plans for employees
- Affordable dependent coverage options
- Free 1 Gig high speed fiber internet service if you live within our service territory
- PTO package and 10 paid holidays including two days off for your birthday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdiagnostic skillsorder entrycustomer ticket management
Soft skills
customer service orientationinterpersonal skillsproblem solvingcommunication skillsself-motivatedteamworkjudgmentcourtesypatiencetact
Certifications
high school diploma
