Support Engineer

• Provide front-line technical and customer support for Douglas Fast Net’s products and services
• Resolve entry-level support issues
• Monitor and respond to customer tickets in a timely manner
• Escalate complex issues according to established procedures
• Communicate with customers to identify and understand their product or service needs
• Identify and suggest products and services to meet those needs
• Manage multiple tasks/priorities simultaneously
• Assist in day-to-day order entry and processing
• Assist Broadband Technicians in turn-up and troubleshooting
• Clean and reset returned equipment for redeployment

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