Support Engineer

• Being on the front lines of our support team, ensuring every customer inquiry is properly reviewed and handled with care.
• Communicating with customers clearly, concisely, and professionally, both written and verbal, and striving to educate customers in ticket responses to ensure that they are getting the most out of our products.
• Creating, updating, and sharing documentation based on troubleshooting and new solutions
• Working with Product Management and Engineering to identify, reproduce, inform on, and resolve defects.
• Participating in the team’s on call pager rotation, responding to operational incidents as needed
• Owning the maintenance, upgrades, and performance of the hosted server fleet, while striving to minimize operational incidents.

Technical Support Engineer – Eastern or Pacific Time

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst