Benchmark Health

Manager

• Screen and assess patients for behavioral health symptoms and conditions
• Triage and work with a team on treatment recommendations
• Provide education and guidance around options for care and resources
• Assist patients in locating well matched high quality resources to address presenting concerns
• Coordinate care with referral sources as indicated
• Offer patients continuous follow up and redirection to new resources as needed
• Partner with clinical and operations teams on process improvement efforts
• Work with patients to set measurable personalized goals and provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate to help patients work toward identified goals
• Participate in regularly scheduled caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider
• Serve as ongoing liaison between providers to coordinate patient’s care
• Systematically track treatment response, any changes in clinical symptoms or treatment side effects that may arise
• Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant
• Offer brief counseling (using evidence-based techniques such as motivational interviewing, behavioral activation, and problem solving treatment).

Behavioral Health Care Manager

• Screen and assess patient for behavioral health symptoms and conditions
• Work with patients to set measurable personalized goals and provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate to help patients work toward identified goals
• Participate in regularly scheduled caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider
• Serve as ongoing liaison between providers to coordinate patient’s care
• Systematically track treatment response, any changes in clinical symptoms or treatment side effects that may arise
• Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant
• Collaborate with and provide clinical support to non-licensed Advocates and Behavioral Health Care Managers interacting with patients about resources
• Coordinate care with referral sources as clinically indicated
• Offer patients continuous follow up and redirection to new resources as needed
• Partner with team on process improvement efforts

Lead Advocate – Licensed BH Care Manager

• Screen and assess patient for behavioral health symptoms and conditions
• Work with patients to set measurable personalized goals and provide brief behavioral interventions
• Participate in regularly scheduled caseload consultation with the psychiatric consultant
• Serve as ongoing liaison between providers to coordinate patient’s care
• Systematically track treatment response, any changes in clinical symptoms or treatment side effects that may arise
• Facilitate treatment plan changes for patients who are not improving as expected
• Collaborate with and provide clinical support to non-licensed Advocates and Behavioral Health Care Managers
• Coordinate care with referral sources as clinically indicated
• Offer patients continuous follow up and redirection to new resources as needed
• Partner with team on process improvement efforts