Benchmark Analytics

Systems Engineer

• Interface directly with assigned client(s) to manage delivery of program plans
• Manipulate large file-based and relational datasets to identify and understand trends, patterns and issues in customer data; recommend ways issues can be resolved and engage with clients to overcome data and analysis obstacles
• Perform analytical work requiring knowledge of administrative principles and analytic practices
• Write, review, and maintain code (Python, R, etc.) for performing data aggregations and manipulations
• Work with stakeholders to drive decisions and measure progress through data analysis
• Deliver analyses using a variety of tools and statistical methods to communicate and allow non-technical client subject matter experts to understand and interact with the analysis
• Deliver process, analysis, and product documentation as necessary to prepare the team and company for growth/scale
• Prepare presentations and reports based on the outputs of research/analysis
• Educate and learn from internal teams on analytics best practices, relevant knowledge, and specific skills
• Critically evaluate information gathered from multiple sources and reconcile conflicts
• Work with the research, product, and engineering teams to iteratively improve product and analysis results

Business Systems Analyst

Project Manager

• Lead the implementation of the Benchmark Management System for simultaneous customer projects
• Develop Project Charters and Project Plans, considering project scope and resourcing
• Provide regular communication with customers regarding implementation progress
• Serve as a Voice of Customer between our engineering / product teams and our customers/system users
• Collaborate across departments and teams to ensure project tasks are completed within scope and on-time
• Provide communication to a wide audience, highlighting project status and open risks
• Identify risk and lead internal escalations to address/mitigate
• Create and deliver customer training and documentation
• Drive internal improvements including solution and creation of training materials to drive change

Business Systems Analyst

Senior Project Manager