Senior Configuration Specialist

Benchmark Analytics

Configuration Specialist optimizing SaaS platform with speed and precision in partnership with law enforcement agencies. Collaborating in Agile teams to enhance officer performance management solutions.

Posted 6/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Work within an Agile framework to iteratively configure and deploy SaaS solutions.
Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement.
Rapidly translate customer needs into configurable solutions that align with best practice.
Partner with police and government agencies to understand their workflows and operational needs.
Analyze and model business processes using BPMN to document and optimize workflows.
Document and communicate configuration changes effectively across teams.
Conduct configuration testing and validation before deployment.
Create user guides and training materials for configured solutions.
Participate in customer training sessions and knowledge transfer.
Gather and incorporate customer feedback to enhance future configurations.
Collaborate cross-functionally with project management, product, and support teams to refine implementation processes.
Maintain up-to-date documentation of configurations, system settings, and best practices.
Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner.
Ensure compliance with security, data integrity, and regulatory requirements.

Requirements

What you’ll need

Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively.
Proficient in JIRA, Confluence, and BPMN tools.
1+ years of data analysis experience using SQL, Python, or other scripting languages.
Knowledgeable in data standardization, data mapping, and reporting.
Strong technical aptitude with ability to quickly learn new products and technical skills.
Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data.
Strong problem-solving skills with keen attention to detail.
Enjoys working with data, testing assumptions, and conducting exploratory data analysis.
Familiarity with Agile methodologies including Scrum and Kanban.
Experience with iterative implementation processes.
4+ years in technology/software implementation.
4+ years in a SaaS environment, preferably with Enterprise customers.
Experience working with government agencies or law enforcement (preferred).
2+ years of consulting experience.
Strong customer service orientation.
Ability to interpret and communicate complex concepts clearly.
Ability to communicate concisely and persuasively with customers, product managers, and engineers.
Independent self-starter who enjoys taking on new challenges and running with them.
Thrives in collaborative, fast-paced environments.
Comfortable under pressure with high-stakes deadlines in a fast-paced environment.
Passionate about the Benchmark Analytics mission and improving outcomes in the public sector.
Bachelor’s degree preferred.
Ability to travel approximately 25% for customer meetings.

Benefits

Comp & perks

Unlimited Paid Time Off.
Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
Summer Half-Day Fridays.
Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
Medical, dental, and vision plan offerings along with 401(k).
Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BPMN 2.0SQLPythonData MappingData StandardizationConfiguration TestingBusiness Process OptimizationSaaS Solutions DeploymentIterative ImplementationExploratory Data Analysis

Soft Skills

Problem-SolvingAttention to DetailEffective CommunicationCollaborationSelf-Starter