Benchling

Customer Success Manager

Benchling

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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About the role

  • Dive deep into customer usage data to uncover patterns, opportunities, and risks
  • Create and execute product telemetry programs that keep customers one step ahead
  • Become the go-to advisor on the Benchling platform—know its features, value drivers, and best practices
  • Collaborate with Sales, Product, and Professional Services to craft winning customer strategies
  • Design, test, and launch adoption campaigns that boost customer adoption, value, and retention
  • Deliver insights that help customers achieve their biggest wins

Requirements

  • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
  • 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
  • Strong analytical skills with experience leveraging data insights to drive decision-making
  • Strong project management skills and the ability to influence without authority
  • Excellent communication skills, able to communicate confidently and concisely
Benefits
  • flexible hybrid work arrangement that prioritizes in-office collaboration
  • employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproduct telemetrycustomer adoption strategiescustomer retention strategiesSaaSproject management
Soft Skills
analytical skillscommunication skillscollaborationinfluence without authority