BeMyGuest - Tours & Activities

Operations Executive

BeMyGuest - Tours & Activities

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Job Level

Junior

About the role

  • Upload and maintain product information including descriptions, pricing, calendars, and images.
  • Ensure the accuracy and quality of product listings across the platform.
  • Use AI tools to assist with content creation, optimization, and translation of product descriptions.
  • Provide ongoing support to operators using our platform and booking systems.
  • Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.
  • Assist in troubleshooting reservation system and API integration issues.
  • Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.

Requirements

  • 1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Strong written and spoken English.
  • Fluency in Mandarin and/or Cantonese is preferred to support communication with regional partners.
  • Experience using AI tools for content creation or translation.
  • Familiarity with API or system troubleshooting is an advantage.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationcontent optimizationtranslationAPI integrationsystem troubleshooting
Soft Skills
attention to detailcommunication skillscustomer service skillsability to work in a fast-paced environment