BeMyGuest - Tours & Activities

Operations

• Upload and maintain product information including descriptions, pricing, calendars, and images.
• Ensure the accuracy and quality of product listings across the platform.
• Use AI tools to assist with content creation, optimization, and translation of product descriptions.
• Provide ongoing support to operators using our platform and booking systems.
• Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.
• Assist in troubleshooting reservation system and API integration issues.
• Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.

Operations Executive

Project Manager

• Manage projects related to supplier onboarding and platform implementations.
• Lead onboarding projects for attractions, tours, and activity suppliers onto the BeMyGuest booking system.
• Manage timelines, milestones, and deliverables to ensure suppliers go live successfully.
• Gather and document business and operational requirements from suppliers and internal teams supporting suppliers.
• Coordinate across supplier success, operations, product, engineering, and partnerships teams.
• Support projects involving API integrations, reservation system connectivity, and platform configuration.

Operations Executive

Operations Executive

Operations Executive

Implementation Project Manager – Travel Tech Platform