Beltis

IT Help Desk Analyst – Level 1

Beltis

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 R$1,760 per month

About the role

  • Provide first-level (Level 1) technical support to users (remote and/or on-site)
  • Log, classify and follow up tickets through the service desk system
  • Handle incidents and requests related to: Windows; Microsoft 365 suite (Outlook, Teams, OneDrive, etc.); access, passwords and permissions; printers and peripherals; basic corporate software
  • Guide users on correct use of systems and tools
  • Escalate tickets to higher levels (Level 2/Level 3) when necessary
  • Maintain basic support records and documentation.

Requirements

  • Technical course or degree in the field (completed or in progress)
  • Experience providing remote support
  • Knowledge of hardware and software
  • Knowledge of Windows
  • Familiarity with various applications
  • Friendly demeanor and good communication skills.
Benefits
  • Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportWindowsMicrosoft 365remote supporthardware knowledgesoftware knowledgeticket classificationincident managementdocumentationuser guidance
Soft Skills
friendly demeanorcommunication skills
Certifications
technical coursedegree in technical field