Provide technical and functional support for TOTVS DataSul ERP modules (Finance, Billing, Purchasing, Inventory, Controllership, Accounting, among others)
Analyze incidents, investigate logs and troubleshoot errors in the DataSul environment
Handle tickets via an ITSM tool, ensuring SLA compliance and high-quality service
Support version upgrades, patching and acceptance testing
Monitor critical business routines and ensure proper operation of processes integrated with the system
Collaborate with internal teams and TOTVS consultants to resolve complex issues
Document procedures, solutions and support workflows

Requirements

Bachelor’s degree completed or in progress in Software Analysis and Development or a related field
Experience with TOTVS DataSul
Knowledge of key modules: Finance, Purchasing, Inventory, Billing, Accounting, Fixed Assets or equivalents
Basic knowledge of Progress 4GL (reading, basic analysis and troubleshooting)
Experience with SQL queries (Progress DB, PostgreSQL or SQL Server)
Understanding of DataSul environment components: AppServer, SmartClient, Database, WebServer
Experience with ticketing tools (GLPI, ServiceNow, Jira or similar)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

TOTVS DataSulProgress 4GLSQL queriesPostgreSQLSQL ServerAppServerSmartClientDatabaseWebServerincident analysis

troubleshootingcollaborationdocumentationproblem-solvingcommunicationservice qualitytime managementattention to detailcustomer supportteamwork

Bachelor’s degree in Software Analysis and Developmentrelated field degree