Belong

Marketing

• Efficiently process and respond to customer enquiries with empathy, ensuring timely call-backs and accurate logging.
• Act as a first responder to new enquiries, taking ownership and supporting occupancy targets across villages.
• Maintain and update the customer enquiry database, producing reports and ensuring documentation is complete.
• Deliver excellent customer service by supporting villages and Belong at Home.
• Monitor, respond to, and record customer feedback across social channels, third‑party sites, and feedback inboxes.
• Manage Belong’s presence on external referral platforms and mailing lists to engage prospects and promote events.
• Support marketing activities including website updates, social media, photography/video shoots, newsletters, and internal communications.
• Proofread and quality‑check marketing materials to ensure professionalism and accuracy.
• Conduct competitor research and benchmarking to inform pricing reviews and fee adjustments.
• Work as an effective member of the Sales & Marketing team in accordance with Belong standards and values, contributing to a culture and environment where people feel supported and valued

Enquiry Marketing Coordinator

Content Marketing Manager

• Design and develop learning content for in-person sessions; digital learning content/courses; blended learning journeys; workshops and webinars; multimedia video content.
• Utilise adult learning theory and instructional design principles.
• Collaborate with Subject Matter Experts to ensure accuracy and relevancy of learning content.
• Translate complex information into digestible and accessible learning experiences.
• Use creative software.
• Manage the integration of third-party learning content into our learning library.
• Conduct Needs Assessments.
• Review, update, version control, and quality management of learning materials.
• Monitor and Evaluate Learning Content.
• Maintain own continuous professional development, and stay updated with learning insights, and innovative solutions.
• Support Learning Management System (LMS) Administration.
• Provide support to the wider People & OD Team / Practice Development Facilitators

Enquiry Marketing Coordinator

Learning Content Designer