Technical Support Analyst, Jr.
Belliz Company
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Perform technical tasks related to inventory control, system installations, user account creation, and physical maintenance of equipment;
- Monitor and forward tickets from the area to the appropriate Level II support personnel;
- Resolve Level I support tickets;
- Monitor network assets and cloud services;
- Record IT infrastructure vendor invoices for payment.
Requirements
- Bachelor's degree in Systems Analysis, IT Management, Computer Science, or a related field;
- Strong knowledge of the Windows operating system and Microsoft Office suite;
- Familiarity with cloud tools and services;
- Previous experience in a similar role.
Benefits
- Flexible Meal Voucher (Flash)
- Flexible Food Voucher (Flash)
- Breakfast and fruit available in the office;
- Health insurance;
- Dental insurance;
- Life insurance;
- Profit-sharing (PLR - Participation in Profits and Results);
- Birthday day off (choose your preferred date within your birthday month);
- Employee discounts on Belliz products;
- Access to Namu — a health and wellness platform;
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory controlsystem installationsuser account creationLevel I supportnetwork monitoringcloud servicesIT infrastructureWindows operating systemMicrosoft Office
Certifications
Bachelor's degree