Belliz Company

Ecommerce

• B2B operation management
• Monitor the order flow of the B2B store, tracking statuses and identifying potential operational inconsistencies.
• Resolve issues related to orders, billing and integrations between systems.
• Ensure an efficient purchasing journey for reseller customers.
• CRM management and relationship
• Plan monthly CRM campaigns focused on activation, retention and repurchase of the customer base.
• Coordinate campaign execution with the partner agency.
• Use channels such as email marketing, WhatsApp and notifications to increase engagement and purchase frequency.
• B2B store management and continuous improvement
• Ensure continuous maintenance and development of the e-commerce platform.
• Update content, organize storefronts and implement improvements on product pages.
• Propose usability enhancements and optimize the user experience to increase conversion.
• Data analysis and customer base growth
• Analyze the customer base to identify purchasing behavior patterns.
• Map opportunities to increase average order value, purchase frequency and expand the customer base.
• Develop initiatives to reactivate inactive customers and recover lost customers.
• Integrations and operational efficiency
• Drive continuous improvement of integrations between the e-commerce platform, ERP and other systems.
• Identify opportunities to optimize internal processes for the digital channel.
• Support the implementation of operational improvements that increase efficiency and reduce operational failures.
• Performance monitoring
• Monitor key performance indicators for the B2B channel.
• Prepare reports and analyses of results to support decision-making.

Senior E-commerce Analyst, B2B