Bellesa

Influencer Marketing

• Dispute Mediation & Resolution Work closely with Influencer Marketing execution team to resolve conflicts between influencers, brand partners, and internal teams.
• Step in as primary point of contact when issues escalate.
• Mediate disputes related to contracts, payment terms, content expectations, and performance metrics.
• Implement fair and effective solutions to maintain positive relationships and brand integrity.
• Influencer & Brand Relations Management Foster strong relationships with influencers and brand partners to proactively address concerns.
• Provide clear communication and expectations to prevent potential conflicts.
• Develop and maintain trust-based partnerships through transparency and responsiveness.
• Contract & Policy Enforcement Ensure all parties adhere to campaign agreements, content guidelines, and brand policies.
• Address violations or discrepancies in influencer deliverables, usage rights, or exclusivity terms.
• Communication & Support Act as a liaison between influencers, brands, and internal teams to ensure smooth collaboration.
• Provide guidance to influencers on best practices for brand partnerships and conflict resolution.
• Offer internal team training on effective conflict resolution strategies.
• Escalation & Issue Tracking Maintain a structured escalation process for unresolved conflicts.
• Track, document, and analyze recurring issues to improve future influencer partnerships.
• Provide data-driven insights and recommendations to leadership for process improvements.

Talent Relations, Conflict Resolution Specialist – Influencer Marketing

Conversion Rate Optimizer

• Own site-wide conversion rate, AOV, and revenue per session as your primary KPIs — with a direct line to how those numbers affect overall business profitability
• Design, build, and manage A/B and multivariate testing programs across landing pages, PDPs, cart, checkout, and post-purchase flows
• Own landing page strategy and execution: build dedicated landing pages for paid media campaigns, test offer positioning, hero layouts, social proof placement, and CTA structures
• Develop and optimize the upsell/cross-sell architecture: in-cart offers, post-purchase one-click upsells, bundle builders, and subscription incentives to maximize AOV
• Audit and improve the full checkout flow: reduce cart abandonment through UX improvements, trust signals, payment options, and shipping/offer threshold testing
• Build and maintain a testing roadmap prioritized by expected revenue impact (ICE or similar framework), and report results with statistical rigor
• Own the entire email and SMS program end-to-end: strategy, calendar, segmentation architecture, automation flows, deliverability, and revenue attribution
• Manage and optimize a subscriber base of millions of active recipients — maintain deliverability, manage sender reputation across multiple sending domains, and run ongoing list hygiene programs
• Build and optimize the full lifecycle automation stack in Klaviyo (or equivalent): welcome series, abandoned cart, browse abandonment, post-purchase education, winback, sunset, VIP/loyalty, replenishment, and cross-sell sequences
• Own email segmentation strategy: build dynamic segments based on purchase behavior, engagement recency, product affinity, subscription status, and predicted LTV — no more batch-and-blast
• Design and execute the promotional email calendar: plan campaign cadence, manage send frequency by segment, and A/B test subject lines, send times, creative, and offers at scale
• Own deliverability monitoring and optimization: manage authentication (SPF, DKIM, DMARC), monitor blacklists and spam traps, run re-engagement and sunset flows, and maintain healthy sender scores
• Drive measurable email revenue growth: set and hit monthly/quarterly email revenue targets, track attribution accurately, and report on revenue per recipient, click-to-conversion rate, and flow vs. campaign split
• Manage SMS as a complementary channel: build opt-in acquisition flows, develop SMS automations that work alongside email triggers, and ensure compliance with TCPA and carrier requirements

Talent Relations, Conflict Resolution Specialist – Influencer Marketing

CRO & Email Growth Manager