Bellesa

Talent Relations, Conflict Resolution Specialist – Influencer Marketing

Bellesa

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Dispute Mediation & Resolution Work closely with Influencer Marketing execution team to resolve conflicts between influencers, brand partners, and internal teams.
  • Step in as primary point of contact when issues escalate.
  • Mediate disputes related to contracts, payment terms, content expectations, and performance metrics.
  • Implement fair and effective solutions to maintain positive relationships and brand integrity.
  • Influencer & Brand Relations Management Foster strong relationships with influencers and brand partners to proactively address concerns.
  • Provide clear communication and expectations to prevent potential conflicts.
  • Develop and maintain trust-based partnerships through transparency and responsiveness.
  • Contract & Policy Enforcement Ensure all parties adhere to campaign agreements, content guidelines, and brand policies.
  • Address violations or discrepancies in influencer deliverables, usage rights, or exclusivity terms.
  • Communication & Support Act as a liaison between influencers, brands, and internal teams to ensure smooth collaboration.
  • Provide guidance to influencers on best practices for brand partnerships and conflict resolution.
  • Offer internal team training on effective conflict resolution strategies.
  • Escalation & Issue Tracking Maintain a structured escalation process for unresolved conflicts.
  • Track, document, and analyze recurring issues to improve future influencer partnerships.
  • Provide data-driven insights and recommendations to leadership for process improvements.

Requirements

  • 3–5 years of experience in influencer marketing, talent management, dispute resolution, or customer relations.
  • Strong mediation and negotiation skills – Ability to de-escalate conflicts and find win-win solutions.
  • Excellent communication and interpersonal skills – Ability to maintain professional and empathetic interactions.
  • Deep understanding of influencer marketing – Familiarity with social media platforms, brand deals, and campaign expectations.
  • Knowledge of contracts and legal terms – Understanding of influencer agreements, content rights, and exclusivity clauses.
  • Crisis management experience – Ability to assess risks and handle PR-sensitive situations effectively.
  • Problem-solving mindset – Ability to think critically and make fair, data-driven decisions.
Benefits
  • Competitive salary and benefits package
  • Opportunity for professional growth and leadership development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispute resolutioninfluencer marketingtalent managementnegotiationcontract managementcrisis managementproblem-solvingdata analysis
Soft Skills
mediationcommunicationinterpersonal skillsempathyrelationship managementtransparencyresponsiveness