Bellamy.ai

Account Manager

• Develop and maintain long-term relationships with a portfolio of existing clients
• Identify new opportunities (upsell, cross-sell) by gaining a deep understanding of each client's challenges and objectives
• Lead contract renewals and negotiate commercial terms to maximize value and customer retention
• Act as the primary point of contact to resolve inquiries and incidents efficiently
• Develop and manage account plans to ensure client satisfaction, loyalty, and account growth
• Monitor and analyze performance metrics (churn, MRR, NPS, expansion) and produce regular reports for management

Senior Account Manager