Belden Inc.

Technical Support Engineer

Belden Inc.

full-time

Posted on:

Location Type: Hybrid

Location: North Carolina • United States

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Salary

💰 $75,000 - $105,000 per year

Tech Stack

PythonSwitching

About the role

  • Provide 2nd level technical support of Belden Industrial solutions and products
  • Focus on Xtran MPLS products and other networking brands
  • Provide the best possible support and experience to customers
  • Respond to escalated customer support issues
  • Analyze customer issues and provide feedback
  • Recreate customer issues for root cause analysis
  • Advise network design & configuration to customers
  • Create knowledge base articles and documentation
  • Collaborate with internal team members for technical directions
  • Travel required (~30%)

Requirements

  • Bachelor of Engineering, or equivalent experience
  • Strong networking background
  • Experience and understanding of ethernet communication
  • Routing (OSPF)
  • Knowledge of C37.94 and legacy protocols (T1/E1, RS232/422/455)
  • Deep understanding of MPLS-TP architecture
  • Knowledge of fault-tolerant design and protection switching mechanisms
  • Strong analytical skills for troubleshooting telecommunication networks
  • Ability to use Wireshark for data analysis
  • Programming/Scripting (Python) skills are a plus
  • CCNA/CCNP qualification is a plus
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term disability
  • Short term disability
  • Life insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Matching retirement plans
  • Paid vacation
  • Parental leave
  • Employee stock purchase plan
  • Paid leave for volunteer work
  • Training opportunities
  • Professional talent management
  • Succession planning
  • Corporate health well-being initiatives
  • Commitment to diversity, equity, inclusion and sustainability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingethernet communicationroutingOSPFC37.94T1/E1RS232RS422MPLS-TP architectureWireshark
Soft Skills
analytical skillstroubleshootingcustomer supportcollaborationcommunication
Certifications
Bachelor of EngineeringCCNACCNP