Team Lead, Technical Support
Belden Inc.
full-time
Posted on:
Location Type: Remote
Location: Netherlands
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Job Level
About the role
- Shape and advance the global and regional support strategy
- Provide technical support and troubleshooting for customers worldwide
- Organize and deliver training sessions for internal teams and partners
- Advise new and existing customers on Belden products (Wired/Wireless/Security/IO & Protocols)
- Collaborate closely with R&D, Product Management, and Sales to improve products
- Optimize support processes and Help Desk systems for efficiency and scalability
- Lead and develop your team: task allocation, motivation, and recruiting
Requirements
- Degree in Computer Science, IT, Communication Engineering or equivalent experience with networking certifications
- 10+ years in technical customer support or project management
- 5+ years of leadership experience
- Industrial Ethernet (wired and wireless)
- Communication Protocols (e.g., HSR, MRP, PRP, RSTP, Modbus, PROFINET, EtherNet/IP)
- Troubleshooting
- VLANs and Subnetting
- Network Security
- Monitoring and Diagnostics
- Technical Support Management
- Escalation Handling
- Performance Monitoring
- Mentoring and Coaching
- Workflow Coordination
- Resource Allocation
- Conflict Resolution
- Cross-Functional Communication
- Service Quality Assurance
- Process Improvement
- Strong communication and interpersonal skills
- Assertiveness
- Team-oriented mindset
- Entrepreneurial attitude with high self-motivation and resilience
- Intercultural competence
- Adaptability in multicultural environments
- Openness and respect for diverse perspectives
- Willingness to travel – Occasionally internationally
- Fluency in English
Benefits
- hybrid and remote work practices where feasible
- flexible working hours
- employee stock purchase plan
- parental leave benefits
- paid leave for volunteer work in your community
- multiple and frequent training opportunities
- professional talent management and succession planning
- corporate health and well-being initiatives
- work culture which includes commitment to diversity, equity, inclusion and sustainability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical SupportTroubleshootingIndustrial EthernetCommunication ProtocolsVLANsSubnettingNetwork SecurityMonitoringDiagnosticsPerformance Monitoring
Soft skills
LeadershipMentoringCoachingConflict ResolutionCross-Functional CommunicationProcess ImprovementStrong CommunicationInterpersonal SkillsAdaptabilityTeam-oriented Mindset
Certifications
Degree in Computer ScienceDegree in ITDegree in Communication EngineeringNetworking Certifications