Bel

Customer Service Manager, Supply Chain

Bel

full-time

Posted on:

Location Type: Office

Location: Madrid • Spain

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Tech Stack

ERP

About the role

  • Ensure the smooth and accurate execution of the Order to Invoice process (order entry, invoicing, deliveries)
  • Act as the primary customer contact for service-related topics, issues, and follow-up
  • Manage claims, shortages, and critical situations, ensuring fast, customer-oriented solutions
  • Build and maintain strong, professional relationships with customer counterparts
  • Lead, develop, and organize the Customer Service team
  • Set clear objectives, prioritize activities, and ensure high service quality
  • Coordinate with Demand Planning to ensure forecast reliability
  • Work closely with Supply Chain and Logistics to optimize service level and inventory
  • Define and monitor service KPIs (service level, claims)
  • Participate in process improvement projects and system enhancements (SAP or other ERP tools)

Requirements

  • University degree in Logistics, Business Administration, Economics, or similar
  • 3–5 years of experience in Customer Service, Supply Chain, or Logistics
  • Team management experience is a strong asset
  • Strong knowledge of order management systems (SAP or equivalent ERP)
  • Data analysis and reporting capabilities (Excel, KPIs)
  • Solid understanding of customer service and logistics processes
  • Spanish: Native
  • English: Professional working proficiency
  • Additional languages: an asset
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order management systemsSAPdata analysisreportingExcelservice KPIsprocess improvementsystem enhancements
Soft Skills
customer-oriented solutionsrelationship buildingteam managementobjective settingprioritizationservice quality
Certifications
university degree in Logisticsuniversity degree in Business Administrationuniversity degree in Economics