BEHAVIORAL MILESTONES

Accounts Receivable

• Review, track, and reconcile insurance accounts receivable
• Rework denied, underpaid, or unpaid claims
• Follow up persistently with insurance companies via phone and portal
• Collect payments on approved SCA and OON authorizations
• Ensure claims align with authorization terms and contracted rates
• Update internal systems to maintain clean, accurate AR
• Identify trends in denials or delays and escalate appropriately
• Communicate clearly with internal teams regarding claim status
• Create, send, and manage invoices to clients for patient responsibility
• Maintain detailed documentation of all follow-up and outcomes
• Support ongoing process improvement within the billing/insurance workflow

Accounts Receivable Specialist