Behavioral Health Services North (BHSN)

Support Engineer

• Provide Tier 1 helpdesk support via phone, email, and ticketing system
• Support PC setups, printer troubleshooting, and VOIP telecommunication systems
• Respond to user inquiries and resolve hardware/software issues
• Train end-users individually or in groups on software and hardware use
• Maintain and update software systems, databases, and reports
• Monitor system performance and complete routine maintenance tasks
• Support remote troubleshooting and escalate unresolved issues
• Assist in IT asset inventory and management
• Create and manage accounts in Active Directory and Microsoft 365
• Develop and maintain documentation and training materials
• Contribute to enterprise-wide projects and quality improvement efforts
• Create reports using Crystal Reports as needed
• Participate in on-call rotation and occasional off-hours work for system maintenance
• Other duties as assigned

IT Support Technician