IT Support Technician

Behavioral Health Services North (BHSN)

IT Support Technician providing Tier 1 support in technology, troubleshooting issues with IT systems and applications. Ensuring smooth operations and user training while maintaining documentation and supporting projects.

Posted 6/16/2026full-timeQueensbury • New York • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide Tier 1 helpdesk support via phone, email, and ticketing system
Support PC setups, printer troubleshooting, and VOIP telecommunication systems
Respond to user inquiries and resolve hardware/software issues
Train end-users individually or in groups on software and hardware use
Maintain and update software systems, databases, and reports
Monitor system performance and complete routine maintenance tasks
Support remote troubleshooting and escalate unresolved issues
Assist in IT asset inventory and management
Create and manage accounts in Active Directory and Microsoft 365
Develop and maintain documentation and training materials
Contribute to enterprise-wide projects and quality improvement efforts
Create reports using Crystal Reports as needed
Participate in on-call rotation and occasional off-hours work for system maintenance
Other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Technical/vocational training in Information Technology or related field required
Associate's degree or higher in IT/Computer Science preferred
Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
1-2 years of client-facing help desk/IT support experience
Experience with Office 365, Active Directory, networking, and RMM tools a plus
Strong troubleshooting skills and ability to explain tech solutions clearly to end users
Excellent communication, time management, and organizational skills
Problem-solving mindset with a passion for lifelong learning
Valid NYS driver’s license and reliable transportation required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Behavioral Health Services North (BHSN) Website LinkedIn All Job Openings 501 - 1000 employees Founded 1874 🧘 Wellness 💊 Pharmaceuticals 🌍 Social Impact Wellness
Pharmaceuticals
Social Impact Behavioral Health Services North (BHSN) is a regional behavioral health provider offering counseling, addiction recovery, youth and family services, crisis intervention, residential supports, and community-based programs across multiple centers in northern New York. BHSN operates centers for wellbeing and recovery, partners with community organizations, provides telemental health and pharmacy services, and focuses on strengthening individuals, families, and the community through compassionate, cost-effective care. IT Support Technician Job not on LinkedIn 🔥 1 hour ago 🏢 Queensbury – Onsite 💵 $23 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required VoIP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Tier 1 helpdesk support via phone, email, and ticketing system
Support PC setups, printer troubleshooting, and VOIP telecommunication systems
Respond to user inquiries and resolve hardware/software issues
Train end-users individually or in groups on software and hardware use
Maintain and update software systems, databases, and reports
Monitor system performance and complete routine maintenance tasks
Support remote troubleshooting and escalate unresolved issues
Assist in IT asset inventory and management
Create and manage accounts in Active Directory and Microsoft 365
Develop and maintain documentation and training materials
Contribute to enterprise-wide projects and quality improvement efforts
Create reports using Crystal Reports as needed
Participate in on-call rotation and occasional off-hours work for system maintenance
Other duties as assigned 🎯 Requirements
High school diploma or GED required
Technical/vocational training in Information Technology or related field required
Associate's degree or higher in IT/Computer Science preferred
Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
1-2 years of client-facing help desk/IT support experience
Experience with Office 365, Active Directory, networking, and RMM tools a plus
Strong troubleshooting skills and ability to explain tech solutions clearly to end users
Excellent communication, time management, and organizational skills
Problem-solving mindset with a passion for lifelong learning
Valid NYS driver’s license and reliable transportation required Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

helpdesk supporttroubleshootingsoftware maintenancehardware supportdocumentation developmentreport creationsystem performance monitoringIT asset managementremote troubleshootinguser training

Soft Skills

communicationtime managementorganizational skillsproblem-solvingcustomer serviceteam collaborationadaptabilityattention to detailtraining abilitylifelong learning

Certifications

CompTIACiscoMicrosoftGEDAssociate's degree in ITTechnical/vocational training in IT