Beem Credit Union

Operations

• Provide strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management
• Own the end-user technology operational model, including team structure, escalation paths, and coverage models for in-office and remote environments
• Ensure timely, effective resolution of incidents and service requests
• Enforce ITIL-aligned service management processes, including: Incident Management and Major Incident Coordination, Request Fulfillment and Problem Management
• Monitor and actively manage Service Desk KPIs and SLAs
• Oversee the full lifecycle of end-user technology, including laptops, desktops, mobile devices, meeting room technology, and endpoint management platforms
• Champion initiatives that measurably improve the employee technology experience and operational efficiency
• Lead root cause analysis and drive permanent remediation of recurring operational issues
• Partner with Information Security to ensure endpoint and end-user services comply with organizational security standards
• Manage budgets related to end-user computing, support services, and workplace technologies.

Director – Technology Operations

Marketing

• Own the GTM plan for priority products/initiatives
• Partner with Product & Innovation to validate product-market fit assumptions
• Develop lifecycle programs (onboarding, activation, cross-sell, and retention)
• Synthesize market, competitive, and member insights
• Define positioning, value propositions, and key messages for priority segments
• Assess segment performance over time and recommend refinements

Segment Marketing Manager

Recruitment

• Collaborate with HRBPs and business leaders to source and select top talent following best practices
• Post open positions, screen candidates, conduct initial interviews over phone and video call, recommend candidates, schedule interviews for hiring managers
• Support hiring managers to understand staffing needs and develop job descriptions that attract qualified candidates
• Provide a world-class candidate experience
• Represent the organization at career fairs, networking events, and community outreach initiatives
• Ensure all recruitment activities comply with employment laws, regulations, and internal policies

Director – Technology Operations

Segment Marketing Manager

Talent Acquisition Specialist, Temporary